Displaying items by tag: digital age

GUEST OPINION:  For years, businesses have grappled with the challenge of balancing robust security measures with a seamless customer experience.

GUEST OPINION: Faced with relentless growth in cyberattacks, coupled with the complexity of today’s digital ecosystem, how should your business respond?

GUEST OPINION:  In recent years there have been a lot of fresh insights into how we think and make decisions. These insights have greatly helped businesses concerned with software development and customer experience. Maybe the time has come to also think afresh about the way business has changed, as we’ve moved from the industrial era to the digital age, because our management practices relating to quality may be out of date. Connecting these new insights together will allow us to optimise customer experience.